Puerto Vallarta Resort Rate & Reviews

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31/Jul/2012 heavenly place - Ellie

Overall Rating: 5
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Reviewer Comment:  An overall great hotel, with very attentive employees and outstanding service! The food and presentation is delicious. Had the best time with my family at your hotel and will be definitely returning very soon. Thanks so much for everything!!

09/May/2012 Superb Destination! - Shirley Boswinkle

Overall Rating: 4
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By far the best service we have ever experienced, the staff in all areas of this resort were very friendly, accomidating and gracious. Loved this resort. We were with a group and before arriving we were concerned about the choice of this location, because of recent bad press. There were no problems, and we never felt uncomfortable for our safety at any time. I would travel there in the future, without hesitation.

21/Mar/2012 THEY MAKE US FEEL "AT HOME" - ANTONIO DEL BOSQUE

Overall Rating: 5
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THE STAFF GREAT THE MOST KINDLY PEOPLE, ALWAYS AT POST AND WITH AN EXCELENT ATTITUDE. THERE WAS NOTHING WE WANTED THAT COULDENT BE DONE. FOOD, ROOMS, RESTAURANTS, NOT A SINGLE COMPLAIN. SURE ITS WORTH IT AND MORE. MY FAMILY HAD A REALY GREAT TIME. SINCERILY. DEL BOSQUE FAMILY.

06/Mar/2012 Most amazing experience! - Denise Sharp

Overall Rating: 5
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I stayed here for 5 nights back in 2006 and it was the most amzing place! I didnt even leave the hotel! I went to the spa everyday and laid at the pool. The food was incredible and the staf was sooo helpful! There were at your beck and call! I want to come back very soon if you go you WILL NOT BE DISAPPOINTED Trust me I loved it!

21/Jan/2012 A Special Place! - Maryanne Ismael and Robert Rose

Overall Rating: 4
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Pros: I only wish I would have taken advantage of the spa treatments I heard they were wonderful.

Cons: They could have a better wine selection.

We planned our vacation the week after Thanksgiving which was perfect if you like less crowds. The staff was extremely accommodating given the fact that we changed our room twice. I am petite and could not see over the lush bougainvillea flowers covering the balcony and my view of the ocean. Our third and best room choice was full ocean view and in line with the gorgeous sunset. We were there for our 25th anniversary and there would be champagne, chocolate covered strawberries and lovely messages waiting in our room. I spent every morning at the gym where they had excellent classes and just right amount of equipment needed. The infinity pool was gorgeous and where we spent most of our day catered to by the friendly staff. You could enjoy the music by the pool bar or seek a quieter area and still enjoy the view of the ocean. We met some people that have been coming to Gran Velas since it opened, that shows how special this place is because to them it is like coming home. The French, Italian , and Mexican restaurants were all topnotch. It was worth having to work out everyday so I could enjoy the cuisine. Only on one cloudy day we took a cab into Puerto Vallarta and strolled around. We were happy hanging at the resort for some much needed R&R. Thank you Gran Velas for taking good care of us.

13/Nov/2011 Luna de Miel - Alfonso V??lez R??os

Overall Rating: 5
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Pros: Excelente, servicio de calidad mundial

Cons: Les falta poner mas hielo a la cerveza

Mi esposa y Yo volvimos despu??s de 11 a??os a Vallarta a festejar nuestro aniversario y decidimos hacerlos por recomendaci??n de amigos en el Grand Velas Nuevo Vallarta. Desde nuestra llegada la atenci??n personalizada y amable del personal nos encanto. Excelente la habitaci??n, con vista al mar, champange y fresas con chocolate como atenci??n en nuestra habitaci??n por nuestro aniversario jajajjajaja de pel??cula . En los distintos restaurantes "FRIDA", "LUCCA" y "PIAF", excelentes , felicitaciones a los chef, realmente las cenas estuvieron perfectas. El servicio de calidad mundial. Realmente muy recomendable para pasar unos momentos de relax y reencuentro con tu pareja. Grand Velas Nuevo Vallarta, perfecta opci??n para vacacionar y descansar del bullicio de la ciudad y del trabajo

09/Oct/2011 Huge Smiles All Around - Maryann Herrera

Overall Rating: 4
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Pros: Grand Class suite has tremendous views and huge terrace.

Cons: September is very hot and humid so hotel pool is a must!

My husband and I recently celebrated his birthday at the Grand Velas. It was luxury without any stuffiness. The staff all had big smiles and seemed to enjoy pampering us as well as all the guests. Our room was exceptional in its grandeur and comfort. Food was excellent.

08/Jul/2011 Always Amazing - Eric Arbuckle

Overall Rating: 5
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Pros: Great for couples and Families.

Cons: No Direct flights from US east coast.

Always amazing. We go between GV. NV and Grand Velas Rivera Maya and have stayed at both resorts about 4 times each. It is always amazing. There is never any issue with safety in Nuevo Vallarta. The food in Nuevo Vallarta is slightly better; however, the level of detail with both menu(s) is awesome! The complex flavors and attention to deatil is without compare. This week they are tuning up the menu to take the best of both hotels. The wait staff is highly attentive and never lets your wine glass get empty. As a Grand Velas member, the hotel attemps to upgrad us when it is available. This time we are staying in the 3 bedroom Imperial Spa Suite(404) . If you have not seen it......it is stunning! Thanks Velas Brothers! Keep up the good work. I can not wait for the Velas team to open in Cabo & Costa Rica. Each time they improve and just keep getting better. We hate to go home tomorrow. You will enjoy yourself! Dr. Arbuckle

07/Dec/2010 "Amazing place" - Special Guest

Overall Rating: 5
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Pros: everything

Cons: none

Hello. our Experience at Grand Velas was absolutely amazing! This was our second trip there and it was an excellent experience. My Fiancee and I were married in Puerto vallarta and had our events at grand Velas. ALL the staff was super friendly and attentive. we got everything we asked for and more!! the hotel has an incredible attention to detail that is hard to find in many other 5 star hotels you may go to. we know this from experience at places like the four seasons and ritz carlton. Our rooms were more than comfortable with turndown service every night. We sampled all the restaurants and they were all incredible. Better than a lot of new york spots at twice the price. You know you are in a special place when the bellboys and pool/beach staff take the time to know your name! We never thought we would be the type of couple to go to the same place every year but after going to grand velas, my wife promised me to take her back every year.

15/Nov/2010 - e richer

Overall Rating: 5
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29/Jun/2010 Fun Resort - Nick Turner

Overall Rating: 5
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Pros: Great location, tons to do

Cons: None

Had a great time at Grand Velas Vallarta!!

15/Jun/2010 Security at Vallarta - Lauren Spahr

Overall Rating: 5
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Pros: 100 points to security

Cons: no points against

Nuevo Vallarta and Puerto Vallarta plus all surrounding areas, are completely safe. Our group felt completely safe their entire visit and they were never afraid to leave the hotel in a taxi to go see other towns close by. Several people from our group visited other parts of Nuevo outside of the hotel and never felt uncomfortable. The security around the entire region is well in place and people are extremely friendly and comforting so you know you are safe and there is nothing to be worried about. The area is great for tourists and designed for people in search of a great vacation. Any time day or night I felt 100% safe being out and about, even at 3am in the morning I was safe. I would also mention that the security at the hotel was top notch. 24-7 around the clock we always saw security personal and even at night with flash lights sweeping the grounds. Thank you!

05/Jun/2010 Best Resort Ever! - Kimberlyee Chappell

Overall Rating: 4
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Pros: Everything. The staff, the room, the houseshoes, the ocean.

Cons: The resort stands at the airport (not associated w/hotel).They lied.Just walk by.

Based on the pictures, I booked my birthday vacation at the Grand Velas in Nuevo Vallarta. I did not know what expect. However, the staff of the hotel pampered me and my guest. The concierge (Dalia) spoiled us. If we needed anything, she made sure we had it. And my spa experience was beyond words. My masseuse was excellent (Rosa). I intend on returning next year.

13/Feb/2010 Fabulous resort - M Larsen/Hooper

Overall Rating: 5
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Pros: spa, food, employees

Cons: none

Wonderful place to relax & rejuvenate.....the spa is amazing and Raquel does a great holistic massage...recomment to everyone. Will be back Thanks to all the happy and jovial employees, who make our stay special

08/Feb/2010 Our stay in January - Tim and Heather Foster

Overall Rating: 5
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Pros: Pool and kids club Staff, Spa

Cons: Nothing, everything is wonderful

We have been to the Grand Velas two times now, January 2009 and January 2010. Each time the trip has been amazing. The level of personal service, the attention to detail, the cleanliness of the hotel and the friendliness of the staff are beyond compare. The spa is fantastic and the food is amazing. We had a 4 year old and a 6 year old the kids club is perfect ! We loved "Ever" and Fabian and all the wonderful guys by the pool. The ladies in the kids club are wonderful too - and the spa ! Thank you thank you, we hope to see you next year ! I would recommend this hotel to anyone!

08/Feb/2010 Great Vacation! - R Dewhurst

Overall Rating: 4
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Pros: Views, Very Clean, Food, Service

Cons: None!

My husband and I booked this resort last minute and could not have asked for a better experience. The resort is beautiful, the food is wonderful and the service is amazing (especially our waiter Miguel and bartender Cecilio). We will be back every year!!

22/Oct/2009 Breathtaking Experience - Sherry Barnett

Overall Rating: 5
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Pros: Everything

Cons: None!

I felt like a princess from the time we arrived at the resort . The food, staff, and grounds were all more than wonderful. All-Inclusive is the only way to go! I loved Grand Velas and would love to go back and stay longer.!

13/Oct/2009 Best Vacation! - Christine Shanklin

Overall Rating: 5
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Pros: Loved Everything!

Cons: Do not have any

The service is impeccable, the grounds were gorgeous, and food is absolutely delicious! One of the best vactions we have been on!

12/Oct/2009 Amazing Experience! - Jennifer Benitez

Overall Rating: 5
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Pros: Absolutely wonderful!

Cons: NONE!

We had our wedding at Grand Velas in October of 2007 with 43 close friends and family. The experience was absolutely amazing. The hotel is breathtaking, immaculate and the staff/service are beyond exceptional! From the moment we arrived we were all treated like royalty! Ourwedding guests cannot stop raving about the vacation the had while they attended our wedding. It made my husband and I feel at ease to know that out guests we so comfortable! Thank you Grand Velas for making this experience so incredible! Always, Jennifer & Kevin Benitez

08/Oct/2009 HONEYMOON - Todd Trask

Overall Rating: 5
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Pros: Everything

Cons: None

The best service we have ever experienced!The resort was spotless.The staff were all very nice.Some employees that went above and beyond were Gerrardo,Jackie and Benjamin.They made us feel like we were at home.The food and wait staff were absolutely fantastic.We were on our honeymoon and this place is very romantico!.We will be back .Thanks for a wonderful experience.

21/Sep/2009 The Best, we-are Going-back - Gtred wwwd

Overall Rating: 4
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Pros: Great: Food, Views, And Deal

Cons: there were none

This was the best vaction ever

14/Aug/2009 Thank You - Connie Sabates

Overall Rating: 4
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Pros: none

Cons: great staff, service, beautiful resort.

I would like to thank everyone at Grand Velas for the "above superior" service that my family and I received during our stay. Your hotel and service is above "5 diamonds." Your staff went above and beyond the call of duty to make our stay absolutely wonderful. At no time during our stay did we receive anything but "excellent service".

10/Aug/2009 High Quality Service - Beatriz Paredes

Overall Rating: 4
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Pros: Service, View from Suites

Cons: None

Congratulations to the high quality of service that Grand Velas offers, and it has the most magnificent the scenery in the pacific ocean.

05/Aug/2009 Exceptional! - Brenda and Johnny Griggs, Cincinatti, OH

Overall Rating: 5
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Pros: Food, Service, Property

Cons: None

Exceptional facilities, property, service, food, this is a fantastic resort and the rooms are large and clean. The initial guest reception was great and made us feel special from the moment we arrived on the property. This was a true High-end resort.

05/Aug/2009 Wonderful Hospitality - Michael Ruege

Overall Rating: 5
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Pros: Staff and Service

Cons: None

Thank you for your wonderful hospitality during our visit last week in Mexico. My family and I had a wonderful time at The Grand Velas. The property is enchanting and we loved every minute of our stay. Your employees made us feel like a part of your family and we appreciate all their efforts to make our time in Nuevo Vallarta very special

05/Aug/2009 Fantastic Staff - Jan Herwick, SOURCECORP, Dallas, TX

Overall Rating: 5
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Pros: Professionalism, service, location, acommodations.

Cons: None

This was the finest staff I have ever worked with. Their professionalism was unparalleled. Literally, every staff member was always pleasant, smiling, and showed a genuine desire to assist and to please ??? no matter what the requirement. Thank you for creating the location and the accommodations; it is an experience no one will ever forget.

05/Aug/2009 The Best Service Ever - Dal DeWolf, VP Finance and Controller, MLT Vacations Inc.

Overall Rating: 4
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Pros: Service!

Cons: None

Thank you so much for a wonderful stay at your hotel, This property is so nice - understated, and all class. The service here is probably the best I have ever experienced in my 18 years in the travel industry

05/Aug/2009 Felt Like Home - Patrick Silon

Overall Rating: 4
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Pros: Service, suites

Cons: None

Thanks every one!!, The service was incredible, during our 21 days there. There was always an excellent level of service. It got better and better and you made us feel like we were at home. We will be coming back next year!

05/Aug/2009 Well worth the money - Marco, California, August 2008

Overall Rating: 4
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Pros: Suite, Service, Ocean views

Cons: None

This was our first visit to Grand Velas and we look forward to returning in the near future. From the moment we arrived, the hospitality and graciousness of the staff was outstanding, and that prevailed during our 7-day stay- never a disappointment to report. We were 7 travelers (family and friends) who enjoyed the Governor's Suite with 3 decks and lovely ocean views. The resort is gorgeous and relaxing - especially the infinity pool and swim-up bar. The all-inclusive rate is pricey, but worth it!

05/Aug/2009 Treated like Royalty - Dora Adams

Overall Rating: 4
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Pros: Service, Food, Suite Decor

Cons: None

My husband and I honeymooned there. The decor was modern and pretty. Our room was clean and the service was prompt. The minute you get to the pool, an English speaking waiter is there to get you anything you want- a drink, food, chair covers, umbrella, etc. There is great food. We loved all the restaurants (especially Frida!!!) and the waiters were very professional and well-trained. We felt like we were treated like royalty.

05/Aug/2009 Beautiful Vacation - Fernanda Familiar, Radio Personality, Mexico City, September 2008

Overall Rating: 4
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Pros: Suite, Views, Service

Cons: None

This felt like home. Thanks for this space, and this delicate memory of a wonderful vacation. Now I know the meaning of ???GRAND??? Congratulations!.

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