Data Protection Policy
- Velas Resorts will use the personal data you provide to offer the best possible service with regard to reservations, vacation packages, weddings, memberships, events, competitions or agreements related to tourism and commercial services.
- Velas Resorts will use your personal data to optimize your service related to criticism, suggestions, complaints or requests you may have before, during and after your stay.
- Your information will help us to offer you future promotions, products, special services, informative bulletins, surveys and other materials of interest.
- This data will be managed according to the parameters set forth by Art. 10 of the Federal Law of the Protection of Personal Data in Possession of Individuals.
- Any other data required for the company to provide services.
- Email address
- Telephone number
- Credit card details(online transactions)
Limitation Of Use And Disclosure Of Personal DataTo limit the use of your personal data, please send an email to reservas[email protected], or a letter to address Av. Costera SN, LH2 Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48335 (from Monday to Friday from 9:00am - 7:00pm), requesting the limitation of the use of your data.
Means For Exercising Your Rights Of Access, Modification, Cancellation And Opposition.To access the personal data you provided to Velas Resorts, in order to correct them if they are inaccurate or incomplete, or to cancel or oppose their processing for certain purposes, please submit a written request to our Contact Center Department. The document must contain the following information at minimum
- Mailing address or email address to send a response to your request.
- Documents that prove your identity or authorization to process the request.
- Description of the personal data you wish to exercise your rights over (ACCESS, CORRECTION, MODIFICATION, CANCELLATION AND OPPOSITION)
- Any other information that facilitates the location of your data and attention to your request.
Means For Revoking Your ConsentAt any time you may request the revocation of the consent provided to Velas Resorts regarding your personal data, by sending a written request to our Contact Center Department at [email protected] The request should describe in detail the data for which you are revoking consent.
Personal Data Of Minors And The Disabled As Established By LawWithin the personal data used by Velas Resorts, are some data related to minors and those in a state of interdiction or disability established by law. Authorization by parents or guardians is required for the use of this data. Likewise, the rights of Access, Correction, Cancellation and Opposition are exercised by the representative or person in custody of the minor or disabled person.
Control And SecurityVelas Resorts protects the information collected using security technology and controlled access, use and disclosure of information such as specialized computer programs; this is achieved by storing the information in servers (Data Centers) that have limited access controls. For online transactions, security technology is also used to protect all of the information transmitted through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. We also have fully trained staff and internal data protection policies.
Transfer Of Personal DataVelas Resorts may transfer personal data to companies within the same corporation. This data transfer to third parties will be done exclusively for marketing purposes.
Electronic Media And Cookies."Cookies" are small pieces of information sent by a website to your browser. They are stored on the hard drive of your computer and used to determine your preferences when connecting to certain sites and to track certain behaviors on them. In some sections of our web sites clients are required to enable them. This allows us to
- Recognize you the moment you enter our sites.
- Offer you personalized service.
- Understand your personal configuration of the site, allowing us to know what kind of information you are able to download.
- Calculate the size of the audience, measure traffic and frequency of use of sections of the web sites.This reflects your preferences, allowing us to improve content, titles and promotions for all users and visitors.
- Track certain activities, allowing us to detect the download of files and other activities of interest to the user.
Changes To The Privacy NoticeVelas Resorts may update this privacy declaration at any time. These changes will be announced on the site http://www.velasresorts.com in the Policies and Privacy Notice section.
Our Core Beliefs Regarding User Privacy And Data Protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We loathe spam as much as you do!
- We will never sell, rent or otherwise distribute or make public your personal information
Relevant LegislationAlong with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
Personal Information That This Website Collects And Why We Collect ItThis website collects and uses personal information for the following reasons:
BlogShould you choose to add a comment to any posts that we have published on blog sites, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website. Your comments and it's associated personal data will remain on this site until we see fit to either
- Remove the comment or
- Remove the blog post. Should you wish to have the comment and it's associated personal data deleted, please email us here using the email address that you commented with.