Data Protection Policy
- Velas Resorts will use the personal data you provide to offer the best possible service with regard to reservations, vacation packages, weddings, memberships, events, competitions or agreements related to tourism and commercial services.
- Velas Resorts will use your personal data to optimize your service related to criticism, suggestions, complaints or requests you may have before, during and after your stay.
- Your information will help us to offer you future promotions, products, special services, informative bulletins, surveys and other materials of interest.
- This data will be managed according to the parameters set forth by Art. 10 of the Federal Law of the Protection of Personal Data in Possession of Individuals.
- Any other data required for the company to provide services.
- Email address
- Telephone number
- Credit card details(online transactions)
Limitation Of Use And Disclosure Of Personal DataTo limit the use of your personal data, please send an email to firstname.lastname@example.org, or a letter to address Av. Costera SN, LH2 Marina Vallarta, Puerto Vallarta, Jalisco, C.P. 48335 (from Monday to Friday from 9:00am - 7:00pm), requesting the limitation of the use of your data.
Means For Exercising Your Rights Of Access, Modification, Cancellation And Opposition.To access the personal data you provided to Velas Resorts, in order to correct them if they are inaccurate or incomplete, or to cancel or oppose their processing for certain purposes, please submit a written request to our Contact Center Department. The document must contain the following information at minimum
- Mailing address or email address to send a response to your request.
- Documents that prove your identity or authorization to process the request.
- Description of the personal data you wish to exercise your rights over (ACCESS, CORRECTION, MODIFICATION, CANCELLATION AND OPPOSITION)
- Any other information that facilitates the location of your data and attention to your request.
Means For Revoking Your ConsentAt any time you may request the revocation of the consent provided to Velas Resorts regarding your personal data, by sending a written request to our Contact Center Department at email@example.com. The request should describe in detail the data for which you are revoking consent.
Personal Data Of Minors And The Disabled As Established By LawWithin the personal data used by Velas Resorts, are some data related to minors and those in a state of interdiction or disability established by law. Authorization by parents or guardians is required for the use of this data. Likewise, the rights of Access, Correction, Cancellation and Opposition are exercised by the representative or person in custody of the minor or disabled person.
Control And SecurityVelas Resorts protects the information collected using security technology and controlled access, use and disclosure of information such as specialized computer programs; this is achieved by storing the information in servers (Data Centers) that have limited access controls. For online transactions, security technology is also used to protect all of the information transmitted through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. We also have fully trained staff and internal data protection policies. Note No security or data transmission system which the company does not have absolute control over and/or dependence on internet, can guarantee complete security.
Transfer Of Personal DataVelas Resorts may transfer personal data to companies within the same corporation. This data transfer to third parties will be done exclusively for marketing purposes.
Electronic Media And Cookies."Cookies" are small pieces of information sent by a website to your browser. They are stored on the hard drive of your computer and used to determine your preferences when connecting to certain sites and to track certain behaviors on them. In some sections of our web sites clients are required to enable them. This allows us to
- Recognize you the moment you enter our sites.
- Offer you personalized service.
- Understand your personal configuration of the site, allowing us to know what kind of information you are able to download.
- Calculate the size of the audience, measure traffic and frequency of use of sections of the web sites.This reflects your preferences, allowing us to improve content, titles and promotions for all users and visitors.
- Track certain activities, allowing us to detect the download of files and other activities of interest to the user.