Reviews

Lugarazo

Can’t thank enough for the great service and attention. Grand Velas takes customer service to the ultimate level

Our return to Grand Velas Riviera Nayarit was fabulous from the moment we stepped on the property. Greeted with cold towel, refreshing drink, complementary massage during checkin. Our bell hop escorted with our luggage to suite and provided tour suite amenities. Our concierge, Chepe met us next to verify preferred SPA and dinner reservations as well any additional requests. He also met us daily poolside to check on our stay and change any daily plans as desired. The pool is beautiful and service attendants and bar tenders work hard to ensure you are comfortable, full, and hydrated. All the restaurants offer plenty of choices and food is excellent along with the service. Five Star all inclusive hotel in Puerto Vallarta makes you feel welcome and special and is our go to vacation spot! We look forward to our next visit. Special thanks to Nadia, Ricardo, Jose, Jefe, Leonel and the rest of the pool and restaurant service teams!