Reviews

Can’t thank enough for the great service and attention. Grand Velas takes customer service to the ultimate level

Our return to Grand Velas Riviera Nayarit was fabulous from the moment we stepped on the property. Greeted with cold towel, refreshing drink, complementary massage during checkin. Our bell hop escorted with our luggage to suite and provided tour suite amenities. Our concierge, Chepe met us next to verify preferred SPA and dinner reservations as well any additional requests. He also met us daily poolside to check on our stay and change any daily plans as desired. The pool is beautiful and service attendants and bar tenders work hard to ensure you are comfortable, full, and hydrated. All the restaurants offer plenty of choices and food is excellent along with the service. Five Star all inclusive hotel in Puerto Vallarta makes you feel welcome and special and is our go to vacation spot! We look forward to our next visit. Special thanks to Nadia, Ricardo, Jose, Jefe, Leonel and the rest of the pool and restaurant service teams!

We’ve been fortunate to travel to some amazing paces and stay at both all inclusive and regular luxury resorts and, if your travel plans include Mexico, you would be hard pressed to find comparable service, luxury, location and ambiance at this level, period. The only 2 places that would have an edge in terms of service are Four Seasons and St Regis but those will easily be double or more in price. The people there work very hard to make sure you feel taken care of, albeit it is true that it helps if you voice a concern to more than 1 person. We had several mishaps that were fixed, including one of our own making with our daughter losing here AirPods- they did a great job in finding them and retuning them to us. Yes, we did have “Find my” turned on but you could easily imagine something like this disappearing in Mexico outside the resort boundaries and good luck trying to retrieve them. We had restaurant reservations made before we go there and found it was difficult to try to change on the spot- agree with the other review that mentioned it was tough to find something open the same day. You could however order room service and the food was very good so, don’t agree that with the comment that you would not be able to eat if you couldn’t secure a restaurant reservation. All in all, we would return to to this place - great value. It can always be improved but good enough to make us want to come back and we are not the kind to return unless we would love it.