Reviews

This is our second trip to the Grand Velas in Puerto Vallarta and we are again delighted by the amazing hospitality and attention that we receive from the wonderful staff here. This is a luxury, family resort intended to cater to those who prefer quality over quantity. It has all the elements you would want in a resort holiday, but in a more boutique refined offering. Well done!

Was absolutely wonderful! Almost everything including the food was included with my stay. When I walked in for the first time they gave me a massage for free. The rooms were like nothing else and very comfortable and nice! I would highly recommend it and would go there again in a heartbeat!

Our 8th time (6th with our girls) and the consistency to excellence is out of this world. We are heavy travelers and this still is the one place in the world where we step on property and we worry about a thing. Our Concierge Maria was the best we've coming to the property. Every day checking in with us multiple times and was always quick to make last minute changes for us. And then there is the pool area!! The Pool Captain is TOP CLASS!! Jose Ramos has greeted us every time with a hug, a quick check in to make sure we knew the team was ready for us, and then he's off giving the same level of care to other guests and his team. Such a true asset to the hotel and for as long as he's there, we know the pool service will be the best in class!! Our two pool attendants for the week was Gabriel (Maui Maui) and Manuel, and they were as consistent as the sounds of the waves! Always there, always asking if we needed something, and we were never needing anything when we were at our lounge chairs! Last but NOT least was our Pool Concierge Team of Eduardo and Raymundo! Such a happy team and one that took care of the small details like pool floaties and constant umbrella shade as we needed it. As I mentioned before - we worry about nothing when we are here and this pool TEAM is a HUGE reason why. Finally, we'd love to recognize Ricardo at Azul. He has been here as long as we have been coming and has become like family to us! Every morning starts with a smile and a wave from him letting us know he was there for us when we were ready. Even during the mornings I would go down to make a call for work or just to quietly listen to the waves before the sun came up, Ricardo was there to hand me a Mexican Coffee without me asking and just a friendly pat on the back and a "Good Morning Amigo!". Such a hard worker and takes care of us like we had been life long friends! Thankful for all he does and is part of the fabric of what makes Grand Velas "Grand". Other great touches are the Amat coffee bar, Spa is out of this world, and every single one of the restaurants makes it easy to NEVER leave the property. Grateful for yet another great stay and we'll be back for sure!!