Reviews

Excelente lugar para hospedarse , la calidad del servicio desde que llegas , hasta tu habitación , la comida esquisita en los restaurantes, todo maravilloso , un buen lugar para venir a relajarse y disfrutar de puerto Vallarta y sus alrededores

From the stunning location to the exceptional service, this is truly a 5 star resort. Our personal Concierge Bella was warm and genuine. She stayed on top of every detail and made sure our stay was pleasant. She is a true professional. The resort itself was immaculate and the rooms well appointed with comfortable beds. We had a few glitches in the room upon checkin that were quickly and efficiently fixed. The sit-down restaurants were beautifully designed and again service was exceptional. The food was great all around but the star was the Mexican restaurant Frieda. We could have eaten there every night and not tired of the menu. The other sit-down restaurants were good overall, though being from the San Francisco Bay Area we have high standards and felt a few dishes missed the mark. The self-service restaurant offered many fresh and delicious options for breakfast and lunch. And who can complain about ceviche and endless drinks by the pool? There were plenty of lounge chairs plus nice cabanas on the sand, always with warm and friendly servers at the ready. The entire operation exemplified a warmth and genuine kindness not often found at a large resort. A welcome respite from a difficult week in our country. We will miss this paradise by the sea!

We went here for our anniversary and it did not dissapoint. Service, food, rooms, amenities and cleanliness all 5 stars. Both Grand Velas we have been to have been amazing, but this one is our favorite aesthetically. The service was top tier. I specifically wanted to mention and thank Hipo @ the swim up bar, for giving my husband and I an informative crash course on tequila (such a knowledgeable and friendly person) and also Mario Chavez with concierge. He will make sure your experience is great and sets up everything for you. Hopefully he is our concierge when we come back to the property this fall! Thank you all from the Geroy Family