Reviews

We’ve been fortunate to travel to some amazing paces and stay at both all inclusive and regular luxury resorts and, if your travel plans include Mexico, you would be hard pressed to find comparable service, luxury, location and ambiance at this level, period. The only 2 places that would have an edge in terms of service are Four Seasons and St Regis but those will easily be double or more in price. The people there work very hard to make sure you feel taken care of, albeit it is true that it helps if you voice a concern to more than 1 person. We had several mishaps that were fixed, including one of our own making with our daughter losing here AirPods- they did a great job in finding them and retuning them to us. Yes, we did have “Find my” turned on but you could easily imagine something like this disappearing in Mexico outside the resort boundaries and good luck trying to retrieve them. We had restaurant reservations made before we go there and found it was difficult to try to change on the spot- agree with the other review that mentioned it was tough to find something open the same day. You could however order room service and the food was very good so, don’t agree that with the comment that you would not be able to eat if you couldn’t secure a restaurant reservation. All in all, we would return to to this place - great value. It can always be improved but good enough to make us want to come back and we are not the kind to return unless we would love it.

Sin duda cumple con todo lo que esperaba. una gran vista en el restaurante de desayuno, estás a unos pasos de la playa. la habitación bien y un excelente servicio de todo el personal

We had an incredible stay at Grand Velas Riviera Nayarit, the best all-inclusive experience we’ve ever had. The service was next level from the moment we arrived. A special shoutout to Jorge “Cheppe,” who took care of us throughout the week. He was consistently friendly, proactive, and genuinely cared about making our stay perfect. That level of hospitality really stood out. The food completely exceeded expectations. Every meal felt like true fine dining, not just “good for an all-inclusive.” The quality, presentation, and attention to detail were outstanding across all four restaurants. Dishes were made to order, ingredients tasted fresh, and menus felt thoughtfully curated. The desserts were impeccable, easily on par with high-end restaurants, and a highlight after every meal. Pool service was fantastic, with attentive staff, quick turnaround on orders, and great drinks throughout the day. Everything felt smooth and well managed without ever feeling crowded or chaotic. Room cleaning and turndown service were handled dynamically without ever interrupting us, which was incredibly thoughtful. We would leave and come back to a perfectly refreshed room without even noticing when it happened. That level of detail made a big difference. The spa and hydrotherapy experience were also amazing. The facilities were beautiful, relaxing, and well maintained, and it felt like a true luxury wellness experience rather than just an add on. The only downside was the pool chair situation. Guests tend to reserve chairs and cabanas early in the morning by leaving personal items, then not return for hours. It would really improve the experience if the resort enforced stricter reservation rules or required proper bookings for cabanas. That said, it didn’t take away from how amazing the trip was. We are already planning our next visit. Highly recommend, this place truly delivers.