Reviews

We went here for our anniversary and it did not dissapoint. Service, food, rooms, amenities and cleanliness all 5 stars. Both Grand Velas we have been to have been amazing, but this one is our favorite aesthetically. The service was top tier. I specifically wanted to mention and thank Hipo @ the swim up bar, for giving my husband and I an informative crash course on tequila (such a knowledgeable and friendly person) and also Mario Chavez with concierge. He will make sure your experience is great and sets up everything for you. Hopefully he is our concierge when we come back to the property this fall! Thank you all from the Geroy Family

Amazing customer service and food.

Overall pretty good vacation. But I was charged 100 for checkout. After spending over 1200 per night, is completely crazy. I had a later flight, and I checked out before 3:00 p.m. but was still charged 100. Kids club was great. Frida was average food for a 5 star resort. Mario Chavez our personal concierge was great. Overall it's that great location with great staff. But charging people $100 for late checkout is crazy, considering it was only a couple hours and only because my flight was later than most flights. Teens club does not open until 3:00 compared to Cabo San Lucas location at 12:00. Food was better in Cabo location. Lucca was great Italian food. Frida was okay. Room service was a little slow, food cold a few times. Really just can't believe it was $100 for a 2-hour late checkout after the price that cost to stay there nightly.