Reviews

We stayed at this resort in November 2025 and it was truly a five-star experience from start to finish. The rooms were absolutely immaculate, beautifully maintained, spacious, and incredibly comfortable. Housekeeping did an outstanding job every single day. The food was top notch. We genuinely enjoyed every restaurant on the property, but Frida was the most memorable for us. The flavours, presentation, and service were exceptional, definitely a highlight of the trip. Our kids absolutely loved the kids club. The staff there were so friendly, warm, and accommodating. It gave us peace of mind knowing they were having such a great time in good hands. The pool was fantastic. It was large, clean, and somehow never felt busy or crowded. A huge thank you to Nino (Super Nino) and Lionel, our poolside servers, who were attentive, fun, and made sure we were always taken care of. On the beach, Carlos did an excellent job organizing volleyball games and keeping everyone engaged. The beach itself was amazing. Very clean, with waves that were the perfect size for both kids and adults. And the sunsets were perfect. We also can’t say enough about our concierge, Ramon. He truly went above and beyond. When our daughter developed an ear infection from the ocean, Ramon arranged to have all the necessary medication delivered directly to our room within a couple of hours. That level of care and service meant so much to us. Overall, this resort exceeded every expectation. We would return in a heartbeat and highly recommend it to families and couples alike.

Best resort we've been to by far

My family and I just returned from an incredible 9-day stay at this resort, and we truly can’t stop talking about how wonderful the experience was. We traveled with our 3-year-old, and it was hands down one of the best resort vacations we’ve ever had. From the moment we arrived, the personal touches and attention to detail were exceptional and made us feel genuinely cared for throughout our stay. The pool area was absolutely stunning, the beach was beautiful with soft sand, the rooms were spacious and beautifully appointed, and the food in the restaurants was outstanding. What really set this resort apart, though, was the staff—consistently attentive, warm, and professional. Our concierge, Ramon, was fantastic and made sure we had everything we needed at all times. Gustavo and Eduardo went above and beyond, frequently checking in on us at the pool and beach to ensure we were completely taken care of. And a special shoutout to Patricia and Kena—they were AMAZING and made sure our drinks were always full and our smiles even fuller! A few helpful things to know before booking: • If you arrive late in the evening without dinner reservations, the only option is room service. While convenient, the room service food didn’t quite match the exceptional quality of the restaurants. • The oceanfront suites are absolutely gorgeous, but they can be quite loud at times. There are occasional private beach events, and the setup and breakdown can happen late at night or early in the morning. Light sleepers or families with young children may want to keep this in mind. • Very minor note: the pool bar doesn’t open until 11am, so early-morning mimosa lovers should plan accordingly 😉 Overall, this resort exceeded our expectations in so many ways. We will absolutely be back and are already looking forward to exploring other Velas properties in the future!